I have questions about orders or products, how can I contact you?

You can send us a message at any time, we will reply within 24 hours.

Is there a customer hotline?

Yes, our callcenter is available from Monday to Friday from 10 am until 5 pm under +43 134 80 370

Email Customer Service:


How long does the delivery take?

For orders placed before 2 pm products in stock will be shipped the same day!

Delivery time to Germany: 1-3 working days

Delivery time to Austria: 1-2 working days

Why does my package not come directly from TimeAffair?

We use different warehouses and logistics companies, therefore the shipping address may vary!

How long does it take to refund a return and where do I receive the money?

The refund process may take up to 14 days from the date of shipment and is directly linked to the method of payment used when the product was purchased.

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